Putting ‘community’ into community aged care

social connections and loneliness

Who is responsible for reconnecting older people to their community or social networks when there are limited family or friends to help?

I ask this as a result of a recent article which showcased the work of Wellbeing Enterprises, a winner of the Health & Social Care award at the UK Social Enterprise Awards 2016. Wellbeing Enterprises works “help people find things that make them smile”.

Continue reading Putting ‘community’ into community aged care

Are we developing the right skills for consumer directed care

gain new insights from your customer complaints #custserv #CDC

Investing in our people to ensure our success

There is a view that not-for-profits don’t invest enough in its people. This could be because we are trying to keep our overheads down or because we don’t have the vision to map out the skills we need or we don’t have enough funding to do so.

It doesn’t really matter why we ‘haven’t’ done it what matters is that we take action now because in a deregulated aged care market your business success will be based on the customer experience.

Continue reading Are we developing the right skills for consumer directed care

The cost of health care, is this what it will take to get on board with wellness?

The cost of health care is this what will make us consider wellness

Will the cost of aged care drive older Australians and future generations to consider and take actions to get healthy so as to avoid disability as they age?

I ask because this was the argument put forward in a recent wrap up of the challenges facing the US health system when they argued that consumers would …

“weigh the cost of care versus the benefits of healthy habits they will follow behind the wellness vanguard”

If so this means that the price of health care will do more for public health than public health campaigns have done.

Continue reading The cost of health care, is this what it will take to get on board with wellness?