Are we developing the right skills for consumer directed care

gain new insights from your customer complaints #custserv #CDC

Investing in our people to ensure our success

There is a view that not-for-profits don’t invest enough in its people. This could be because we are trying to keep our overheads down or because we don’t have the vision to map out the skills we need or we don’t have enough funding to do so.

It doesn’t really matter why we ‘haven’t’ done it what matters is that we take action now because in a deregulated aged care market your business success will be based on the customer experience.

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