Why are there underspends in client’s community care funds?

The move to ‘consumer directed care’ and the allocation of funds to the individual is part of the policy landscape in Australia – but the early evidence is showing that these allocated funds are not being fully spent in delivering care.

This raises the question of whether providers have effectively assessed and managed the change management needed to encompass this model of care support.

Continue reading Why are there underspends in client’s community care funds?

Putting ‘community’ into community aged care

social connections and loneliness

Who is responsible for reconnecting older people to their community or social networks when there are limited family or friends to help?

I ask this as a result of a recent article which showcased the work of Wellbeing Enterprises, a winner of the Health & Social Care award at the UK Social Enterprise Awards 2016. Wellbeing Enterprises works “help people find things that make them smile”.

Continue reading Putting ‘community’ into community aged care

Mystery shoppers – do they have a place in care settings

Mystery shoppers - do they have a place in care settings?

Mystery Shoppers could be you key to reviewing and gaining insights into how your aged or disability care service is delivering the results you want.

Mystery Shoppers are widely used in the commercial world but we have yet to see more widespread us of these ‘shoppers’ in aged or disability care.

Continue reading Mystery shoppers – do they have a place in care settings

Can survelliance make us feel safe in aged care

Feeling safe - is surveillance in aged care the answer

Incidents of abuse are very much in the news in Australia. If it is not in juvenile detention centres it is in aged care. It seems institutional care suffers from examples of ‘bad eggs’ which of course when you are dealing with vulnerable individuals raises the ire of the community.

Continue reading Can survelliance make us feel safe in aged care

Competition and innovation in aged care – the new challenge

Competition-and-innovation-in-aged-care #agedcare

With the rise of purpose-based for-profit corporations, not-for-profits will need to strongly embed their mission in their culture and marketing to stand out from the crowd.

“Purpose is being seen as the new genetic code for business.”

Continue reading Competition and innovation in aged care – the new challenge